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Shipping & Returns

Shipping & Delivery

Orders will be processed during weekdays, Monday-Friday.


Freight charges:
All couriered items have an individual track and tracing number and should be delivered within 2-3 working days.

Courier within Auckland: $6.00
Courier within the North Island: $10.00
Courier within the South Island: $12.00

Orders placed over $250.00 NZD are eligible for free shipping within New Zealand. This will be applied automatically when completing the order in the checkout screen.

Unfortunately, the Kohia Centre DOES NOT have the facilities ship internationally. We can accept international orders but you will need to provide us with a New Zealand based address. Please contact us at [email protected] if you require further clarification.


Privacy & Security

Kohia Centre will take every precaution to protect your information. Kohia Centre will not give any information concerning you to a third party without your permission; unless required by law.

Kohia Centre does not collect or save any payment details but uses Payment Express, an independent service to process all credit card payments.


Disclaimer

Information on this website, including all text, images and links, are provided for the ease of use of site visitors. Kohia Centre does not warrant the accuracy, or completeness of this information, text, graphics or other items of information on this web server or any other web server to which Kohia Centre links.


Returns & Replacements

Kohia Centre must be contacted by email or phone within 14-days of the purchase for a returns authorisation. Email [email protected] or phone (09) 623-8977 extn 1. Goods must be sufficiently packaged and returned in their original condition (i.e. not marked in any way)

In the event that you receive a faulty or incorrect product(s), we will cover your postage costs in returning the product(s) to us and exchange the product(s).

 

Payment and Pricing

All prices listed are in New Zealand dollars and are inclusive of GST (GST Number: 10-010-381) and any other sales tax. All prices are correct when published. Please note that we reserve the right to alter prices at any time, for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.

We accept payments by most Credit Cards.